What makes oral communication effective

How Communication in the Workplace Affects Business Longevity The


There is an obvious need to reform communication in the workplace. While 57% of employees report that they have not given explicit instructions, 69% of managers report that they do not communicate comfortably with their own employees.

What is meant by effective workplace communication?

Most simply, communication in the workplace is defined as the exchange of data within an organization. Effective communication in the workplace occurs when data is sent and received correctly. There are many different types of communication, including informal, formal, external and internal communication.

When communication is used effectively, companies will improve their bottom line and everyone involved in doing business will benefit. Some of the most fundamental benefits of effective communication in the workplace are-

  • Creating and creating clearly defined job descriptions, roles and responsibilities
  • Living the responsibility of employees
  • Stronger corporate culture
  • Improved customer and employee engagement

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Why is communication important in the workplace?

Communication in the workplace has a direct correlation with both the business and the general work environment. Here are some reasons why communication is important in the workplace-

  1. Reduced distractions Avoid communication that is not directly related to the duties or appointments of the employees so that everyone can concentrate. Business people should only pass on relevant information in a timely manner.

  2. Team building Effective communication helps team members understand both their own and their team members. Clearly communicated expectations reduce confusion, provide orientation and prevent potential conflicts and misunderstandings from arising. The established effective communication protocol reduces communication gaps and increases team building potential considerably.

  3. Happier employees Provide support to your team by regularly asking about successes, failures, and frustrations. Requesting and confirming feedback shows your team the symbiotic nature of the relationship between executives and employees. When everyone gets a voice, they will feel much more comfortable and happy in the workplace.

  4. Extension- Ensuring that everyone involved in internal operations is on the same page increases the likelihood of consistent external communication. If your employees are all receiving different information, there will inevitably be miscommunications, both internally and externally. An organized and uniform company is much more attractive and secure consumer.

  5. Improved management Bad communication erodes a company from the inside out and has a trickle effect for everyone involved in the supply chain. Management that demonstrates strong communication skills is an example for everyone else in the company. By example, employees can speak for themselves and others.

Effects of poor communication

Larger companies report an average loss of over $ 62 million a year due to ineffective employee communications. Smaller businesses are also feeling the negative effects of ineffective communication, with an average loss of $ 420,000 per year. Other ways businesses can be hurt by improper communication are-

  1. Negative corporate culture Employees are much less likely to be happy in their roles if they feel that they are not being heard or validated. Miscommunications can lead to conflicts and deep resentments if they are not marked. Customers would prefer to do business with a company that does not have a toxic work culture, especially if that toxicity invades customer service offices.

  2. Legal consequences- Failure to communicate properly in the workplace can create legal trouble for the business. Depending on the severity of the miscommunication, your HR team is critical to avoiding legal action. Legal issues are expensive, reputational, and can often be avoided through clear communication practices.

  3. Problems onboarding Unsurprisingly, workers are much more likely to want to work in a place that has a positive work culture than a toxic one. Your applicants should be met with a unified interview team, or at least a competent and well-trained interviewer who will represent your company well. This effective communication must continue throughout the onboarding and training process.

Obstacles to communication in the workplace The

human communication is very complex. In the workplace, communication is even more complex when it comes to an individual's identity and cultural norms that define a professional workplace etiquette. Obstacles to effective communication in the workplace are-

  1. Technology- While some believe that technology has made communication more efficient, that's not always the case. Verbal cues and body language make a big difference in the way messages are sent and received.

  2. Inaccessibility- When workplace communication is complex and jargon steeped, employees may not understand as clearly as they would if more accessible language were used. Some employees or customers will avoid asking for clarification if they do not understand an acronym or term and workplace communication will suffer greatly as a result.

  3. Distractibility- People can have difficulty concentrating while communicating, especially when they are under a lot of stress.

  4. Disabilities Mental and physical health disabilities can prevent communication from being as effective as possible. Hearing problems or language problems can lead to miscommunication. Fear can manifest itself as irritability or distractibility in important conversations.

  5. Identity Variations in language, accents, religions, political views, cultural differences, gender and other identity factors can create confusion or tension where it doesn't need to be. Prejudices and stereotypes are also very important to be recognized in the workplace and to be fought vigorously.

    Employees should be properly trained in diversity and tolerance. Employees should also be aware of the consequences that would result from improper actions or communications to people with a different identity. Fostering a culture of acceptance, accountability, and accessibility can help reduce identity-based misunderstandings and conflict.

  6. Environment- Extreme temperatures, distracting noises, closed doors or a very large floor plan can put off communication between employees.

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How can you improve?

Once businesspeople have a better understanding of how communication fails in the workplace, they can focus on improving internal and external communication. Below are some tips to improve communication in the workplace-

  1. Communication training91% of employees report that they feel that their leaders completely lack communication skills. Proper training for higher-level administration is essential for your company's communication channels. Communication training should ideally be reinforced at regular intervals during the entire career of your employees through mentorships, seminars and coaching.

  2. Give feedback- Provide an employee feedback system that your employees clearly understand and feel comfortable. An established feedback system provides a consistent metric for employees to measure their performance in their role and to show them their strengths and areas that could be improved. A feedback system will also encourage bidirectional discussions about employee performance and encourage growth and improvement.

  3. Performance dynamics If appropriate, higher ups should have at least some time during the week offering an open policy with employees. Employees are people with personal lives and different emotions who deserve decency and respect from their leaders, regardless of their role title. Employee feedback is an invaluable asset in optimizing your company's bottom line.

  4. Reduce punitive calls Constructive and calm conversations that promote transparency are much more productive and pleasant than punitive formal conversations. If the conversation can be difficult, consider taking your coworker out for a cup of coffee and chatting.

    This will minimize the chance that they will shut down while receiving more critical feedback. Casual face-to-face conversations increase receptivity, demonstrate a strong leadership role, and show your employees that they are more than just employees to you.

  5. Investments in communication software Communication software provides a central place for communication instead of the unnecessary stress of monitoring a variety of platforms for messages, notifications, and updates.

    Communication apps enable employees to immediately optimize important communications both internally and internally. These apps reduce the risk of individual emails getting lost in lengthy threads, making information and data accessible and organized. Make sure your employees are familiar with the software and encourage them to contact them for troubleshooting or technical support if necessary.

Team building activities to strengthen communication

Team building activities have been shown to improve communication in the workplace. Team building activities are exercises to maintain and strengthen relationships within a team. An ideal team building activity will be both educational and enjoyable for your employees. These activities help employees understand how each other thinks and communicates differently. Below are two examples of team building activities-

Truths and lies- Gather five or more people and teach each state two truths and a lie about themselves. This exercise is a fun way to get to know colleagues, to build trust and one another on body language

Zen countingTo seat - Instruct team members to sit in a circle and start counting from one to ten, each one saying just one number. Whenever someone interrupts another person or repeats the number, the whole team starts over. This exercise encourages active listening and collaboration

Why written communication is important

Written communication is just as important as verbal communication in promoting effective communication in the workplace. With increasing technology, written communication becomes more common and replaces many personal conversations or telephone conversations. It is important to keep the communication professional and clear in order to get your message across correctly, regardless of whether the conversation is focused on customer service or an internal memo.

Written communication is unique in many ways, including-

  1. Permanence- Written communication provides a permanent record of the interaction. When a communication is sent digitally, both the sender and the recipient can usually access time stamps and confirmation of successful delivery. These written records are invaluable when you need to refer to a particular conversation, whether in a staff meeting about employee performance or in legal proceedings should a legal issue arise.

  2. Efficiency Written communication makes it possible to send a message to many people at the same time, be it an internal memo or a statement to the shareholders. Instead of contacting the time for the individual participants individually, a framework document can be fine-tuned and sent to all recipients.

  3. Brand definition- The ability to personalize your company's voice through social media and email can help your company create its unique brand. Social media and public relations professionals can use slang or devices like hashtags to target specific customers.

Advantages of good communication

While poor written communication skills can be catastrophic to your bottom line, there are many benefits to effective written communication. Below are some of the benefits a company can experience by developing effective company-wide communication channels-

  1. Aversion to conflict By avoiding miscommunication, many problems are stopped before they can get worse. Conflict resolution occurs best when everyone involved feels heard and validated and everyone can work together to find a mutually beneficial solution.

  2. Confidence building Transparency in communication promotes a culture of trust in the workplace.

  3. Relationship improvement- Active listening promotes respect and strengthens professional affiliation.

  4. Team building Accountability is increased when team members believe they can rely on each other. Team building exercises will further increase this camaraderie and not only have a positive influence on the work culture of your company, but also your overall bottom line.


  • Workplace communication is the transfer of data within a company. Effective communication in the workplace happens when data is transmitted and accurately accepted
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  • Larger companies lose an average of over $ 62 million a year due to ineffective employee communications, while smaller companies lose an average of $ 420,000 a year
  • Barriers to effective communication from disabilities to distractibility
  • Communication training and investments in communication software are just a few of the ways entrepreneurs can improve employee communication
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  • Team building activities improve communication in the workplace and ideally should be both educational and educational. Fun for employees
  • Written communication is necessary to discuss as oral communication, especially in our technological age
  • Benefits of good communication range from conflict aversion to team building