How do ambulance flights work

The most common questions

How do I behave in the event of a claim?

What is patient repatriation / patient repatriation?

The repatriation transport is the medically necessary and sensible transport of the patient to the home town if, due to the clinical picture or possible medical undersupply, treatment cannot be carried out or only inadequately. For patient repatriation / patient repatriation, any journey home on which either medical accompaniment is required for the patient or a special medical facility, such as a stretcher, extra seat in the aircraft, oxygen, etc.

As an ADAC member / insured person, when am I entitled to a patient repatriation?

A claim exists if, after unforeseeable illnesses and accidents on a trip, the patient cannot return home as planned in the foreseeable future due to the clinical picture or if, from a medical point of view, the patient is undersupplied on site. Basically, of course, the insurance cover with all its performance requirements must be met.

What are the requirements for a patient repatriation?

The most important prerequisite for any transport is to determine whether the patient is medically fit for transport. The ADAC doctors speak to the treating doctors on site. This means that in the event of illness or an accident, you will be admitted to the nearest hospital or you must consult a doctor on site. The ADAC Ambulanz-Service organizes patient repatriations worldwide, but is not a first-aid company.

When and how a patient is transported after initial aid is ultimately decided by the ADAC doctors, who are also trained in transport medicine. Of course, we always ensure that the transport is carried out as early as possible (if desired by the patient) but also as safely as necessary.

To what extent are my relatives insured?

The main member of the ADAC Plus / Premium membership as well as all other persons named to us from the protected group of people are protected. The protected group of persons can include the partner of the main member as well as his and her children. Children of legal age no longer count as part of the protected group of ADAC Plus / Premium membership of the main member from the next payment due after their 23rd birthday.

They are always also protected minor children of the main member. The minor children of the partner are also protected as long as the partner is a protected person himself or the minor children live with the main member in a domestic community.

At Driving in a protected vehicle are the authorized occupants of the vehicle, a maximum of 9 people including the driver, are also protected, provided this is specified in the individual services.

Are only ADAC Plus / Premium members and ADAC insured persons transported?

Yes, our services are intended for this group of people.

Is an ambulance only carried out from abroad?

No, medical repatriation is generally carried out for ADAC Plus / Premium members / insured persons from a distance of 50 km from their home location.

Who decides on the transport of ADAC insured persons?

The ADAC doctors ultimately decide on the means of transport and the time of transport for ADAC Plus / Premium members / insured persons, as they are specially trained in travel medicine in addition to the respective specialization.
The decisions are always preceded by detailed discussions with the treating doctors on site and - if necessary - with the family doctor in Germany.
The type of transport (means of transport) depends on the patient's clinical picture and the length of the transport route.

What is the procedure for a patient repatriation for ADAC Plus / Premium members / insured persons?

After the patient or their relatives have informed the ADAC ambulance service about the situation, the benefit entitlement is first checked.
While the ADAC doctors clarify the medical situation with the treating doctors on site, patients and their relatives receive individual care and support in this exceptional situation.
As soon as a transfer is foreseeable, the ADAC doctors decide on the most suitable mode of transport. The spectrum ranges from transport with ADAC's own ambulance aircraft, which can also be used for intensive care transport, to scheduled and charter flights to ambulances and cars.
In any case, a highly qualified escort with doctors of all specialties and paramedics guarantees optimal care during the transport.
In order to ensure seamless care, the ADAC Ambulance Service organizes admission to the desired hospital at home that is best suited for further treatment.
The ADAC ambulance service also helps relatives to travel home. B. with hotel and flight bookings or baggage delivery as well as advice on any problems that arise.

How long does it take for an ADAC member to be repatriated?

That is different.
If the ADAC doctors determine that there is insufficient medical care on site and there is no adequate clinic in the country of travel, an ambulance aircraft can take off within a few hours.
Fortunately, this is very rarely the case.
Since the ADAC is not a primary rescuer, but a secondary transporter, the time for the return transport is determined as early as possible, but with responsible consideration of the health risk for the patient from the transport.
For logistical reasons it can - v. a. in the case of ambulance flights - even after the patient is able to be transported, it may take a few days until the transport actually takes place

Can I insist on a patient repatriation?

No, the decision as to whether and how a transport is carried out rests solely with the ADAC doctors, who are also responsible for this transport.